Refund policy

At Poppin Bobbin, we take great pride in providing high-quality, custom machine embroidery services tailored to your unique needs. Because our products are customized specifically for each customer, we cannot accept returns for reasons related to sizing or change of mind. However, customer satisfaction is incredibly important to us, and we are committed to resolving any issues to ensure you are happy with your order.

Returns Due to Defects: We will accept returns only for defective apparel or defective embroidery decoration (logo or design). If there is an issue with the product itself or the quality of the embroidery, please reach out to us, and we will gladly work with you to find a suitable solution.

Sizing Issues: As all our products are custom embroidered, we cannot accept returns for sizing issues. Please refer to our sizing charts carefully before placing your order. However, if you encounter an issue with sizing, we will do our best to assist you in finding a reasonable solution.

Customer Support: If you are not fully satisfied with your order, whether it is due to a defect or the quality of the embroidery, please contact us immediately. We are here to help and will work with you to resolve the matter, within reason. We value your business and will do our best to address any concerns you may have.

Notification Period: To ensure that we can address any issues in a timely manner, please notify us within 30 days of receiving your order if there is a defect or concern with your product. After this period, we may not be able to offer a resolution.

Thank you for choosing Poppin Bobbin. Your experience with us is our top priority, and we strive to provide you with the best custom embroidery service possible. If you have any questions or concerns, don’t hesitate to reach out—we are here to help!

Contact Information: poppinbobbinembroidery@outlook.com